February 05, 2008

Lulu Apology Accepted

Posted by mavis at 05:46 PM
Thanks to the concern and support of one Mr. Abraham who read my story on our blog and one of the internet forums in Doha, who then later on emailed and forwarded my story to the Lulu Hypermarket Head Office in UAE. Surprisingly though, we also emailed the same story to the said office but it was only Mr. Abraham’s letter they got. Anyway, he was kind enough to send me a copy of the email from Mr. Althaf, Lulu Hypermarket’s Regional Director and upon receiving that email, I wasted no time and emailed Mr. Althaf myself.

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February 03, 2008

Lulu Hypermarket' s Apology

Posted by mavis at 01:49 PM
Below is the direct response we received from the Regional Director of Lulu. We would be setting up a meeting with him this afternoon. Hopefully, all is well that ends well and no one gets terminated. We hope Lulu Hypermarket would provide more trainings to its staff on how to handle such situation and not let it escalate to what happened with me. Read the letter below...

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Open letter to Lulu Hypermarket

Posted by mavis at 12:45 PM
This is an open letter sent to Lulu Hypermarket Management (headoffice@emkegroup.ae , xxxxxx@luluhypermarket.net.qa ) in response to their email to another reader which he forwarded us. Again, I'm not so sure why Lulu Hypermarket has responded to his email and not my complaint email to the same email address last Friday night. Nor was I, at least, sent a copy by Lulu though they were given the link to our blog where I have my email address. In any case, read below...

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Lulu Hypermarket responds to another Reader

Posted by mavis at 12:21 PM
Herewith is a letter from Lulu Hypermarket about the incident. One of our readers forwarded our entry to the maangement and was answered promptly. However, I was just wondering why the reader got a reply from Lulu Management and I wasn't replied to, when I sent an email to them, to the same address, to complain last Friday night? Also, we were CCied to the readers' email to the management with links to our email addresses. So why didn't they CC us nor email us directly? Read below his email.

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January 31, 2008

Lulu Hypermarket Trying to Detain My Wife!

Posted by xtian001 at 11:33 AM
I sent my wife off to do our usual yearly Cost of Living list as she was to do her groceries in Lulu Hypermarket (D Ring Road). I printed out a copy of last year’s Cost of Living in Qatar list to make it easier to list the prices down. Apparently, she is now being told that one can not list down prices of commodities and it is not allowed by the shop. She did stop but it seems it isn't over yet.

So at the moment, she called me up and was telling me that the security guys were trying to get hold of the list that we have and they’re even calling the head of security. I told her to ask for the manager as I don’t think this is right at all. They’re even trying to detain her and not let her leave the hypermarket!!! I told her to ask for help so that other people would take notice of what they're doing. I can hear her from the phone as she didn't end the call. They're trying to get her bag and even her ID! This is harassment.

It’s ok for you to ban cameras but to stop people from getting prices of stuff from the grocery? That’s way too absurd. So as a consumer and someone buying items from the grocery store, you can’t even get prices off their items? What the  **** is going on?  Don’t we have any consumer rights  at all in Doha?

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after 10 minutes...
I already called the police as the line was cut off hoping that they could go to Lulu and check on my wife if she is being detained illegally. I got a call from her as I was about to tell the police to go there.

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