ARAMEX Shop&Ship

I’ve been using Aramex Shop & Ship for more than a year now and it really helps when buying stuff from online sellers  who don’t ship internationally. It’s been good in delivering and not losing items as I’ve never lost anything from them yet. The only mishap that I remembered occurring was when Mavis’ box of shoes was given to another Qatari. Thankfully, the Qatari was kind enough to deliver the box at our house. However, these past few months, shipment and delivery of the items have been flaky as it takes so long to get your items. On the Aramex Shop & Ship FAQ it states that:

"Once a package is shipped from our US or UK offices, it takes 4-6 business days to be delivered to you, provided that your shipment clears customs without being delayed or stopped by customs for any reason"

Looking at my 4 latest shipments, I’m sure that it took more than 6 days to deliver stuff. My “Overlord” Xbox 360 game which was received at the operations facility on April 25 was received in Doha,Qatar on May 3. That is 9 full days before I got a 0.65 lb box. From the New York office, it took them 5 days to get it delivered to Dubai! Does the trip from the US to Dubai take that long?

There are also a lot of instances wherein the item has already been manifested for forwarding, only to find out 3 days later that the item itself has been offloaded because of flight cancellation. This means that expected arrival would be again delayed.

I’m not too sure if there are any other options for people like me who buys a lot of stuff from the US which provides the service but delivers faster. I was talking to one of the Customer representatives of Aramex and was told that they were having talks with a better airline than the low-cost ones that they are using at the moment. I do hope this materializes soon and that we wouldn’t incur extra charges if it does so happen.